The problem
The game was growing fast, and the community had to keep pace: new content every week, support for a steady flow of new players, and clear reporting to the team.
What I did
- A fixed content rhythm: Game of the Week on Mondays, recaps on Wednesdays, member wins on Fridays, daily Facebook puzzles.
- An engagement recovery plan with targets, then polls, levels, daily quests, streaks and a welcome thread for new joiners.
- Research on who actually posts, which showed polls reach members who never speak up.
- A weekly pulse report to the team covering members, activity and Facebook reach.
Member counts are weekly live reads of the server; the chart runs through Oct 18.